Cailyn Refund & Exchange Policy

At Cailyn, we take great pride in the craftsmanship and quality of our jewelry. Each piece is carefully designed and made with attention to detail. Due to the personal and intimate nature of our products, all sales are final. We do not offer refunds or exchanges.

No Refunds or Exchanges

Please be aware that no refunds or exchanges will be accepted once an order has been placed. We kindly ask that you review your selection carefully before completing your purchase, as we are unable to process returns for any reason.

Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact us immediately at contactcailyn@gmail.com within 7 days of receiving your order. We will assess the situation and, if applicable, provide a solution to resolve the issue. Please ensure that any issues with your order are reported within this timeframe, as we cannot accept claims for damaged or defective items after 7 days.

Exchanges

We do not accept exchanges for any reason, including but not limited to change of mind or other preferences. Please be sure to carefully review all product details before completing your purchase.

Order Modifications

Once an order is placed, it cannot be modified or canceled. Please double-check your details—such as the item selection and shipping address—before finalizing your order.

Contact Us

If you have any questions or concerns regarding your order, please feel free to reach out to our customer service team at contactcailyn@gmail.com We are happy to assist with any inquiries you may have.